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We are moving, can we transfer our service?

Yes! If you are moving within our service area, we are happy to transfer your collection to the new location. We ask that you give us at least 2 weeks notice so we can sort you on to the appropriate route. 

In the event that you are moving outside our service area, we can add you to our waitlist and keep your remaining subscription balance as a credit on your account for when we expand to your new neighbourhood. If you prefer to cancel, we do not offer refunds for service. However, you are welcome to gift the remainder of your subscription to a friend, neighbour, or family member in our service area. Find our service area here.


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